![]() ![]() In particular, this paper points out the need for bottom-up initiatives based on the co-design of physical and digital interfaces and their components to create symbols and icons with a higher degree of universality. ![]() Starting from the user-centred methodological process applied in the development of the Universal Interface Language tool, one of the main outcomes of the INDIMO EU project (Inclusive Digital Mobility Solutions), this paper presents a methodological path that can provide UX/UI designers, developers and service providers with a practical guide to defining a proper set of accessible and inclusive icons as part of the user interface, be it digital or physical. ![]() Challenging the acceptance of what have been defined as universal and standard pictograms, this paper promotes a conceptual approach to improve non-textual communication in digital mobility and delivery services, to ensure that different types of people may access content in an intuitive manner, overcoming language, cultural, physical and cognitive barriers. ![]()
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